Privacy Notice

Who we are

Redtree Logistics Ltd, Walton Lodge, Hill Cliffe Road,
Walton, Warrington, Cheshire WA4 6NU. We are the data controller for any personal data you give us via this website, by phone, or by email.

What we collect

• Quote requests: name, email address, phone number, collection and delivery postcodes, requested collection date, vehicle details (registration, make, model, year), and any notes you choose to add.
• General enquiries: name, email, phone, and your message.
• Server logs: IP address, user agent and timestamp — kept for security and abuse-prevention only.
• Analytics: Google Analytics 4 — page views, basic device information, anonymised location. No personally identifying data.

Why we collect it

To respond to your enquiry, deliver your booking, send you a written quote confirmation, and improve our service.

Lawful basis

For quote requests and general enquiries: legitimate interest in responding to a request you initiated. For analytics: implied consent for essential, non-tracking analytics under PECR.

Who we share it with

We do not sell or rent your data. We share it only with:

• Our SMTP provider (Heart Internet) for sending you confirmation emails.
• Google reCAPTCHA, for spam-prevention on form submissions.
• Google Maps, when you use our quote calculator (postcodes only — no personal data).
• Google Analytics 4, for aggregated site usage.
• HMRC, our accountants and our payment processors, where legally required for accounting.

How long we keep it

Lead enquiries are kept for 24 months in case you return. Completed-job records are kept for 7 years for accounting compliance. Server logs are kept for 30 days. Analytics data is anonymised and aggregated.

Your rights

Under UK GDPR you have the right to access, correct or delete your personal data, to object to processing, and to lodge a complaint with the Information Commissioner's Office. To exercise any of these rights, email enquiries@redtreelogistics.co.uk.

Cookies

This site uses only essential and analytics cookies. Essential cookies keep your session safe; analytics cookies (Google Analytics 4) help us understand which pages are useful. We do not use advertising or tracking cookies.

Updates to this notice

If we change how we handle data, we'll update this page and bump the date at the top.