Terms & Conditions

1. Bookings

A booking is confirmed when we have called or emailed you to agree a collection date, and you have replied to confirm. Prices quoted via our online calculator are indicative; a final price is provided in our confirmation. If the actual collection or delivery address materially differs from the postcodes you quoted, we reserve the right to revise the price.

2. Pricing & payment

Our pricing usually works out at around £1.40 per driven mile on average. The exact rate depends on distance, vehicle weight, powertrain and timing, with a minimum charge of ~£88. The figure shown in the online calculator is indicative; the firm price for your job is the one we confirm by email or phone after you submit an enquiry. The price includes fuel between collection and delivery, driver insurance, and Goods-in-Transit cover up to £150,000 per vehicle. Payment is taken by card on completion of delivery, or for account customers on 30-day terms via invoice.

3. The vehicle

You confirm that the vehicle is roadworthy, taxed and insured for transit at the time of collection, and that you are entitled to authorise its movement. You'll remove all personal items before collection — we accept no liability for items left in the vehicle.

4. Condition report

Our driver will inspect the vehicle at collection and again at delivery, take photographs, and ask the receiver to sign a condition report. Any pre-existing damage or marks should be noted at this point.

5. Damage in transit

If new damage is identified at delivery, the receiver should note it on the condition report and notify us within 24 hours. We will then deal with the claim under our motor trade and Goods-in-Transit policies. We're not responsible for damage caused by pre-existing mechanical faults, road debris, or factors outside our reasonable control.

6. Cancellations

You may cancel up to 24 hours before the agreed collection time without charge. Cancellations within 24 hours are charged at 50% of the agreed price. No-shows at collection are charged at 100%.

7. Delays

We do our best to honour agreed collection and delivery windows. Severe weather, traffic incidents, mechanical breakdowns or any other event outside our reasonable control may cause delays. Where we expect significant delay, we will tell you as soon as we can.

8. Limitation of liability

Our liability for any one job is limited to the value of the vehicle in transit, subject to the policy limits set out above. We are not liable for any consequential loss (missed sales, lost rentals, customer goodwill, etc).

9. Law & jurisdiction

These terms are governed by English law. Any disputes will be settled in the courts of England and Wales.

10. About us

Redtree Logistics Ltd. Registered office: Walton Lodge, Hill Cliffe Road,
Walton, Warrington, Cheshire WA4 6NU. Contact enquiries@redtreelogistics.co.uk or 01925 451420.